Smart Tool Calling
Calls the same tools your team would — check stock, create an order, issue a cancellation — inside the conversation, not after it.
Looks up orders, issues refunds, and creates new orders using the same tools a human agent would use.
Takes the action inside the conversation — no 'someone will follow up' hand-off.
Every tool call is logged, so you can audit exactly what it did and why.
More features